Jupiterevents, Inc.
May 13 - 15, 2008
Donald E. Stephens (Rosemont) Convention Center
Chicago, IL
ISPCON: The leading event for wired and wireless ISPs
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Conference About The Basic Webhosting Plans for ISPs

Netfirms Coupons To Be Delivered at ISP's

Shared hosting involves providing space for web sites on the hoster’s server while sharing the server with other customers’ servers. All web sites use similar software and operating system. Unlike free web hosting which has the same conditions; shared web hosting has much more benefits to the users. Pricing differs from plan to plan. Prices normally range from $1/month to several hundred dollars per month depending on the resources you are buying. Nevertheless, a Netfirms coupon can lower the price up to 50%. Here are the basic plans webhosting companies usually offer:

Shared web hosting comes in two forms:

Free shared hosting

It is the best option when trying new ideas since you don’t pay for hosting. This kind of webhosting is giving users everything they need for a fast website. Obviously, it is not perfect. Disk and bandwidth space is limited. The nature of this kind of web hosting does not provide you with PHP and MySQL support. Generally, web statistics is also poorly provided.

Paid shared hosting

Paid shared hosting provides you with necessary features such as multiply e-mail, PHP and MySQL. It would be great for small businesses websites up to medium ones. Using this kind of shared hosting you have an advantage of hosting your Netfirms coupon on a powerful and well administered server at low monthly cost.

9:00 AM - 10:00 AM

Track: WIRELESS (ROOM 9)  |  8:00 AM - 9:30 AM

W1: CALEA Compliance on a Plan

The Wireless ISP Association (WISPA) has ratified a "safe harbor" standard for CALEA compliance that offers WISPs, wireline ISPs, and equipment manufacturers an easy way to comply with federal requirements for lawful intercept. The new WISPA CALEA Standard (WCS) for IP network access can be downloaded at link http://www.wispa.org/WISPA-IPNA-1.0.pdf. The WCS implementation guide is also available for free to WISPA members, or it can be purchased on-line by non-members. This session will cover key points of the new standard with Q&A time to get your CALEA questions answered.

SPEAKER: Mike Erskine, Systems Engineer, Kaballero.com

SPEAKER: Butch Evans, President & CEO, Butch Evans Consulting

SPEAKER: J.C. Utter, President & CEO, Imagestream

Track: WEB HOSTING SERVICES (Netfirms coupons)  |  9:00 AM - 10:00 AM

H1: Cashing in on E-commerce: New Opportunities and Issues

Where are the big opportunities for a netfirms coupon these days? Where are the most dollars flowing to and from which services? Simple shopping carts, certificates and commerce tools are a dime a dozen, if that. So how do you differentiate and maximize profits from these web hosting services? What are the tools, promotions and current discounts you should be aware of? We'll update you in all of these areas as well as issues such as PCI Data Security compliance, CISP, phishing, APIs like eBay and UPS, reducing fraudulent chargebacks and more.

SPEAKER: L. Elizabeth Bowles, President, Aristotle Inc

Track: BUSINESS ISSUES (ROOM 10)  |  9:00 AM - 10:00 AM

B1: Privacy in Peril

Industry experts predict that privacy will be the leading legal and regulatory issue facing Internet infrastrcture providers in 2008. Companies need look no further than record breaking payments from companies who have inadvertently disclosed customer data to see the threat to their bottom line. This series of events, combined with legsilative activity in states as diverse as California and Utah, and recent FCC rulemakings make privacy, and your privacy obligations the most important legal issue facing companies today. This seminar will be led by two of the Internet industry's legal experts David Snead and Kris Twomey who each focus on different areas of the law. Participants will hear real world "war stories" in which the attorney's clients learned how to comply with and handle regulatory and contractual privacy obligations. This seminar focuses on the FCC's rules on customer proprietary network information; privacy implications of subpoenas; whether, and how, to disclose e-mail, including e-mail stored in back up; and how to deal with demands for information from third parties who are suing each other. Attendees can expect to take away "buzz words" that will help them minimize the impact of requests for data, and real world knowledge that will facilitate compliance with FCC regulations.

SPEAKER: Chip McIntosh, President/CEO/Founder, FrogNet, Inc

SPEAKER: David Snead, Attorney, W. David Snead, P.C.

SPEAKER: Kristopher Twomey, Attorney, Law Office of Kristopher E. Twomey, P.C.


V1: IPv6 is Ready. Is your network?

This session will cover how to implement IPv6 in to your ISP network. And most important how to make a profit by implementing IPv6. I will discuss how the ISP's in North America are the most critical part of the Internets upgrade to IPv6. We will also cover opportunities that IPv6 can provide ISP's and how to profit from them. If you do not yet have a plan for deploying IPv6 through out your ISP this is a must attend session. This session will also be the first public release of our IPv6 discoveries ranging from giant security holes to major profit potentials for ISP's. Great session for those ISP’s who want to lead and not wait and follow.

MODERATOR: Mark Bayliss, President, Visual link

PANELIST: Richard Jimmerson, Chief Information Officer, American Registry for Internet Numbers

PANELIST: Yves Poppe, TBA, Tatacommunications.com

SPEAKER: Chris Hartz, President, US IPv6 Summit

SPEAKER: Charles Sellers, CISSP, Senior Product Engineer, NTT America

10:15 AM - 11:15 AM

Track: WIRELESS (ROOM 8)  |  10:15 AM - 11:15 AM

W2: What About 3650 MHz?

The 3650Mhz spectrum band has fundamentally different rules than other bands fixed wireless operators are used to. With different rules come new opportunities and new challenges. This talk will explain the rules associated with the band to help operators determine what opportunities may exist. It will also cover what types of equipment are available for use in this band and their associated properties. Additionally, some experiences from early deployments will be shared. Finally, the presenters will look ahead to future developments that may impact operators utilizing this spectrum.

SPEAKER: Matt Liotta, CTO, Rapid Link

SPEAKER: Dan Lubar, Managing Partner, RelayServices

SPEAKER: Nathan Stooke, President & CEO, WisperISP

Track: HOSTED SERVICES (ROOM 9)  |  10:15 AM - 11:15 AM

H2: ABCs of Voice Services for SMBs

Most small and medium-sized businesses (SMBs) have limited budgets, time, and IT and communications expertise. The smallest SMBs don’t have any IT support staff and need plug-and-play services, which allow them to concentrate on managing their businesses and serving customers, not on managing their communications infrastructure. This session covers the basics of voice and data solutions for small business, including hosted versus non-hosted voice, and how to select the right solution for your business.

SPEAKER: Ginny Hutchinson, Chief Marketing Officer, Speakeasy, Inc.

Track: BUSINESS ISSUES (ROOM 10)  |  10:15 AM - 11:15 AM

B2: Meatball Marketing

In this fast moving panel, marketing and sales veterans offer their best ideas on how to improve performance. In 50 minutes, you will be provided with sales and marketing meatballs for the service provider. Q&A will be encouraged. Jupiter Media's Alex Goldman will moderate this panel, which has collected questions online from ISP's prior to the conference. Peter Radizeski of RAD-INFO, Inc. and Jack Brant of Register.com will be panelists.

MODERATOR: Alex Goldman, Managing Editor, ISP-Planet, Jupitermedia.com

PANELIST: Jack Brandt, Business Development Director, Register.com

PANELIST: Peter Radizeski, President , RAD-INFO, Inc.


V2: Pipe Profitability

Business intensive applications such as interactive video conferencing, e-learning initiatives and employee collaboration across facilities are a reality for today’s enterprises. These applications demand big bandwidth and their users require reliable and redundant broadband access at price points fit for them. Wireless broadband access meets these customer needs and due to the nature of the technology provides a profitable business opportunity for wireless providers. During this session attendees will learn: about customer pain points that are driving wireless broadband demand; how wireless broadband is a viable option to land-based deployments; and how these elements turn profits for wireless broadband providers.

SPEAKER: Chip McIntosh, President/CEO/Founder, FrogNet, Inc

SPEAKER: Kristopher Twomey, Attorney, Law Office of Kristopher E. Twomey, P.C.

11:30 AM - 12:30 PM

Track: WIRELESS (ROOM 8)  |  11:30 AM - 12:30 PM

W3: 10 Tips Managing DFS

The FCC's rules for operators in 5.2Ghz-5.4Ghz include a requirement for equipment to support Dynamic Frequency Selection (DFS). This requirement has significant implications for fixed wireless operators. To utilize this spectrum effectively operators must understand these implications and how to mitigate them. This talk will cover these implications and provide experienced tips and how to handle them.

SPEAKER: Matt Liotta, CTO, Rapid Link

SPEAKER: Nathan Stooke, President & CEO, WisperISP

Track: HOSTED SERVICES (ROOM 9)  |  11:30 AM - 12:30 PM

H3: Transitioning Apps to SaaS Using the Application Packaging Standard

For use (at no charge) by both hosting providers and independent software vendors, the Application Packaging Standard (APS) introduces a "pluggable" approach to distributing SaaS applications. By implementing APS, hosting service providers can gain access to a great variety of APS applications. In turn, application vendors that implement APS can get access to a vast sales and marketing channel of APS-enabled hosting providers. Once packaged in the APS format by a software vendor, an application can be easily "plugged" into an infrastructure of any hosting provider that has implemented the standard "socket" for the APS application.

SPEAKER: Doug Johnson, Director, Parallels Inc.

Track: BUSINESS ISSUES (ROOM 10)  |  11:30 AM - 12:30 PM

B3: Outsourcing vs. Building a Voice Solution In-House & ROI for ISPs

This session will provide an overview of the Nickolaisen Model, which will aid Service Providers currently in the decision-making-process of cost vs. benefit of outsourcing vs. building an in-house solution. A CapEx vs. OpEx model will also be analyzed to aid in the decision-making process to evaluate ROI.

SPEAKER: Scott Bell, CTO and Co-Founder, Alianza


V3: Who Needs Ma Bell?

Most telecommunication business models involve relying on an incumbent for some important aspect of their business. How about a strategy that doesn't? In this session I will describe the vertically integrated strategy that Rapid Link has adopted where we combine last mile ownership through fiber and fixed wireless, local voice ownership as a CLEC and long distance ownership as an IXC.

MODERATOR: Charles Wu, Operating Manager, CTI

SPEAKER: Matt Liotta, CTO, Rapid Link

SPEAKER: Mike Prachar, COO, RapidLink

2:00 PM - 3:00 PM

SPECIAL EVENTS  |  2:00 PM - 3:00 PM

Service Stack Evolution

PAUL STAPLETON, DH CAPITAL Take your mad skills, products & customers to the next level for revenue growth andmargin improvement. We'll look at various IP network sectors to forecast real opportunity and talk about where V.C. investment is most likely to fuel the evolution of your business.

SPEAKER: Paul Stapleton, Managing Director, DH Capital, LLC

3:00 PM - 4:00 PM

VENDOR SESSIONS  |  3:00 PM - 4:00 PM

VS1: How becoming a CLEC (Competitive Local Exchange Carrier) can change your ISP business forever - Room 11

presented by:

Michael Tague leads a discussion about how becoming a CLEC (Competitive Local Exchange Carrier) can change your ISP business forever. Discover how you can cut your telecommunications costs in half, deliver the latest cutting-edge technologies to your customers, and build a future for your ISP business.
4:00 PM - 5:00 PM

VENDOR SESSIONS  |  4:00 PM - 5:00 PM

VS2: Building the National WiMAX Network - Room 11

presented by:


WISPs today have both their greatest opportunity and the greatest challenges. WiMAX standards and new spectrum give us reach, capacity, QoS and mobility with good visibility in the press, but the massive capital expenditures and time to market that this is demanding are straining the budgets of even credit worthy operators. Following the example of the Cable, Dial-up and Cellular industries we need to roll-up scale and raise real money. Learn one operator�s trials, tribulations and successes in the quest for cash, and how this lead to the development of a national network strategy called Aircore. �

More important find out how your operation can take advantage of this approach as either a roll-up opportunity or as a an independent marketing affiliate. The Aircore Network will tie together a Network Access Point, massive fiber assets, and three of the best data centers in the world, including a 1.6 million square foot underground bunker. This core network will then be overlaid with advanced ASP services and a full featured VoIP telephony network. Find out what scale means to your future and help us prove that small operators can get the job done.

5:00 PM - 6:30 PM

SPECIAL EVENTS  |  5:00 PM - 6:30 PM

Opening Reception in the Exhibit Hall

Your first chance to meet the exhibitors and a great time to get geared up for the event — three days of incomparable information, key networking opportunities and invaluable face time with hotshots in the industry!
6:30 PM - 8:00 PM

SPECIAL EVENTS  |  6:30 PM - 8:00 PM

FISPA Reception & Awards - ROOM 11

FISPA, the oldest and most experienced association of independently owned ISPs, invites you to network with our ISPCON attending members. Visit our reception at 6:30pm, Room 11. Learn, Network, Save, Educate, Excel, Succeed.

Join FISPA – we make being an ISP easier!


SPECIAL EVENTS  |  6:30 PM - 8:00 PM

WISPA Reception & Awards -- ROOM 7

WISPA - Wireless Internet Service Providers Association - is dedicated to promoting and improving the WISP Industry. We welcome you to join us for drinks and appetizers, get to know us and learn about our effort in the industry.

Sponsored by          

8:00 PM - 11:00 PM

SPECIAL EVENTS  |  8:00 PM - 11:00 PM


Join us Tuesday night at ISPCON, after the WISPA Reception and Awards for a REAL kickoff party - the WISPA Jam Session! It will be a free-for-all jam as the closet musicians in the ISP crowd get their chance to hop on stage and tear it up. Bring your dancing shoes and we will party like its 1999 in the Internet business all over again!

Sponsored by

8:45 AM - 9:45 AM

Track: WIRELESS (ROOM 8)  |  8:45 AM - 9:45 AM

W4: Advanced Network Monitoring for WISPs of all Sizes

Basic network monitoring is just that, basic. You know what is up and what is down. This advanced session will go beyond these basics and the basics of installing MRTG, Nagios, WhatUpGold etc., and focus more on the specific data that various sized WISPs are collecting about their networks. We will also cover the more important issue of what to do with this data and some of the systems and procedures used to manage this advanced data.Bring your questions there will be plenty of Q&A.

SPEAKER: Dennis Burgess, President, Linktechs.net

SPEAKER: Ryan Spott, Co-Owner/Operator, Iron Goat Networks llc

SPEAKER: Sam Tetherow, President, Sandhills Wireless

Track: HOSTED SERVICES (ROOM 9)  |  8:45 AM - 9:45 AM

H4: Who Should Be Running Your Email?

Email may be a commodity, but it’s still the most trusted communication tool on the Internet and a standard feature expected by today’s ISP consumer. Should money and resources be invested into developing and managing a robust in-house email system or should email be outsourced? This session will examine the pros and cons of different email strategies. Attendees will learn how to best monetize their email programs and whether outsourcing makes sense from a cost versus revenue perspective. Additionally, attendees will learn how to select the best provider by following a checklist of important questions to ask potential vendors.

MODERATOR: Frank Muto, President, FSM Marketing Group, Inc - Secure Email Plus

PANELIST: Stefano Bensi, Managing Director, USA, Outblaze

PANELIST: Rohan Jayasekera, Director-Tucows Email Service , Tucows

PANELIST: David Koretz, President & CEO, BlueTie

PANELIST: Hal Steger, VP Marketing, Funambol

Track: BUSINESS ISSUES (ROOM 10)  |  8:45 AM - 9:45 AM

B4: Top 10 Regulatory Concerns You Can't Ignore

ISPCON veteran speaker Kris Twomey will discuss the top ten regulatory issues that your service provider must be prepared to address. In addition, one or more service providers will be on hand to describe how they are addressing these regulatory challenges and describe various options considered. The session will be structured to allow for maximum discussion between the audience and the panelists. Among the issues to be discussed are CALEA, deregulation of DSL, and increased VoIP regulation.

SPEAKER: Stephen E. Coran, Partner, Rini Coran PC

SPEAKER: Kristopher Twomey, Attorney, Law Office of Kristopher E. Twomey, P.C.


V4: P2P: Understanding the Insatiable Epidemic

Peer-to-Peer: For individuals, it’s revolutionized Internet usage patterns by opening up a whole new world of communal file sharing, from music to videos to computer programs. For content providers, it is a disruptive technology that alters the cost economics of distribution. For ISPs, it’s an insatiable virus, constantly mutating and evolving to avoid detection and comprising of up to 80% of traffic day and night. This session takes a look at the P2P phenomena and reviews typical P2P protocols.

MODERATOR: Jeff Ehman, General Manager, CTI

MODERATOR: Charles Wu, Operating Manager, CTI

PANELIST: Cam Cullen, Director of Product Management, Allot Communications

PANELIST: George Zerphey, Network Engineer, CTI

10:00 AM - 11:00 AM

SPECIAL EVENTS  |  10:00 AM - 11:00 AM

Why YOU and Lowfat Lattes are Google's Worst Nightmare

Google has an Achille's Heel. Ruthless efficiency is embedded in their DNA, which is good for machines but bad for human beings. In this keynote session, Elliot Noss, President and CEO of Tucows will talk about how Starbucks is a better role model than Google or how applying this approach can help make a difference in your business as you compete against the biggest fish in the pond. As president and CEO of Tucows Inc., Elliot Noss leads the company's business strategy and vision. He is responsible for overseeing operations for the company's domain registration, domain portfolio, email and retail lines of business. During his tenure, Tucows has grown to become the largest wholesale provider of domain names. Under Elliot's leadership, the company has rapidly expanded the wholesale service line to include email services, SSL certificates, and enhanced domain name offerings which are sold through a growing international reseller channel. Elliot has been a leader in the Internet industry for over a decade. He champions areas of vital interest to the service providers and Internet users including privacy, ICANN reform and registrar matters, and the implications of emerging trends. Elliot chairs the University of Toronto's Department of Computer Science Advisory Board and is a distinguished graduate of the University of Toronto where he earned a BA. He earned an MBA and LLB from the University of Western Ontario

SPEAKER: Elliot Noss, CEO, Tucows Inc.

11:30 AM - 12:30 PM

VENDOR SESSIONS  |  11:30 AM - 12:30 PM

VS3: Bridging the Gap between Hosted and Facilities-Based VoIP - Room 11

presented by:

For smaller ISPs, the benefits of adding a VoIP offering are clear. Whether it's increased ARPU or decreased churn, the decision has become fairly simple in today's telecom marketplace. What's not always clear is whether to go with a facilities-based or a hosted VoIP solution. In this vendor session, NetSapiens will discuss the advantages and disadvantages of each model in order to help you make this important decision. To further aid in this decision, NetSapiens will be discussing their SNAPsolution, which provides a clear and simple migration path from hosted to facilities-based models. Case studies will also be presented.

SPEAKER: George Zerphey, Network Engineer, CTI

1:45 PM - 2:45 PM

VENDOR SESSIONS  |  1:45 PM - 2:45 PM

VS4: Increase Profits Now with Managed Security Services - Room 10

presented by:

Looking for ways to offer customers additional high-value services? Providing your customers with network security through managed security services is a logical extension of your core business. The benefits are numerous: increased revenue, higher customer satisfaction, and lower attrition rates. And, delivering and selling managed security services today is easier and less costly than ever before. Learn how you can increase your profits now with managed security services from Check Point Software.

VENDOR SESSIONS  |  1:45 PM - 2:45 PM

VS5: In Conversation with Tucows - Room 11

presented by:

Our customers and friends are invited to join us for an informal presentation and time to chat with Tucows leadership. Come and hear about our latest developments and what's next on the horizon.
3:00 PM - 4:00 PM

Track: WIRELESS (ROOM 8)  |  3:00 PM - 4:00 PM

W5: Manage Your Network (Don't Let it Manage You)

Today's WISPs need to be able to manage all aspects of their business in today's rapidly evolving marketplace with simplified tools. These panelists will show some of the tools they use or have developed to make sure that their business practices are conducted professionally and efficiently. As WISP businesses grow, the need for well documented network and client information is essential for the future success and scalability of their networks.

SPEAKER: Dennis Burgess, President, Linktechs.net

SPEAKER: Rick Harnish, President, Supernova Technologies

SPEAKER: Eden Recor, Owner, Grand County Internet Services

Track: HOSTED SERVICES (ROOM 9)  |  3:00 PM - 4:00 PM

H5: All That SaaS

In this session, you will get an in depth look at SaaS and what it could mean for you. Is SaaS a fad or a new way of life? How should you select partners and vendors? What do customers look for in SaaS solutions? What do you need to do to keep up with your competition or use SaaS as your competitive advantage? Does SaaS cost you more or do you save? Should you invest in it more, or are you already there? and more....

SPEAKER: Siamak Farah, CEO and Director, InfoStreet, Inc.

Track: BUSINESS ISSUES (ROOM 10)  |  3:00 PM - 4:00 PM

B5: Going Green: Advice, Best Practices & Strategies

Thousands of small/medium web-based companies are seeking powerful, scalable web-hosting solutions that help them operate their businesses with minimal impact on the environment. VPS solutions have evolved into powerful, cost-efficient, green alternatives to the dedicated server. Mr. Dawson will explain how the latest VPS solutions reduce waste, boost energy efficiency and minimize environmental impact. These solutions support environmental sustainability goals by featuring: Low per-capita energy consumption through efficient virtualization; Low-voltage server hardware; Carbon-footprint offsetting through large-scale tree-planting campaigns; Green energy-credit purchasing to further offset environmental impact, and; A commitment to 100 percent recycling of component hardware at end of life.

PANELIST: Reed Caldwell, Founder and CEO, ServInt Internet Services

PANELIST: Doug Johnson, Director, Parallels Inc.


V5: Dealing with P2P: Theoretical and Real World Testing

This session expands on the topic of Peer-to-Peer by discussing various solutions available on the market today to detect and handle P2P technology. This session combines a theoretical discussion of technology methods with practical real-world testing results to give the audience a full understanding of the effectiveness of each solution.

MODERATOR: Jeff Ehman, General Manager, CTI

MODERATOR: Charles Wu, Operating Manager, CTI

PANELIST: Cam Cullen, Director of Product Management, Allot Communications

PANELIST: George Zerphey, Network Engineer, CTI

4:15 PM - 5:15 PM

Track: WIRELESS (ROOM 8)  |  4:15 PM - 5:15 PM

W6: Avoiding the 50 Most Common Mistakes (that Experienced WISPs Have Already Made)

Successful WISP owners are an independent, strong-minded group of entrepreneurs. The WISP business today presents many challenges and WISP operators need to be strong in order to survive. However just being strong isn't enough. WISPs also need to be smart. Strong and smart WISPs learn from the mistakes that other WISPs have already made and incorporate that learning as quickly as possible into their own organization. Smart businesspeople know that there is no glory and no profit in re-inventing the wheel. Attend this session to learn the 50 most common mistakes that experienced WISP operators have already made. You will then be free to choose to apply this new learning when you return to your own WISP.

SPEAKER: Dustin Jurman, President, Rapid Systems Corporation

SPEAKER: Jack Unger, President, Ask-Wi.Com Inc.

Track: HOSTED SERVICES (ROOM 9)  |  4:15 PM - 5:15 PM

H6: How to Market SaaS to SMBs

Everyone from Wells Fargo to FedEx knows that small businesses represent the most lucrative and desirable customer segment. SaaS providers are discovering that winning a share of the “SMB Wallet” is not easy. What are small businesses buying from service providers and why? How can an ISP take on the Telco giants to win and keep more subscribers at higher monthly ARPU? Hostopia presents the latest 2008 research on the SaaS category and SMB buying trends. What services are selling, which aren’t and how you can quickly add value to your basic data offerings to win in the SaaS market.

SPEAKER: Paul Engels, EVP & CMO, Hostopia.com Inc

Track: BUSINESS ISSUES (ROOM 10)  |  4:15 PM - 5:15 PM

B6: The Buyers Speak - Internet Mergers and Acquisitions

The best way to understand the current state of the Internet merger and acquisition scene is to understand the active buyer. Market conditions, trends, sectors continue to change; these buyers are often ahead of the curve. This session provides insight into buying, selling and valuations. Panel members include senior executives from public and private firms. Tom Millitzer, a leading Internet M&A specialist is moderating this panel which includes senior executives from public and private firms.

PANELIST: Frank Erhartic , President & Chief Executive Officer, Sitestar Coporation

SPEAKER: Tom Millitzer, President, NCC-New Commerce Communications


V6: Case Study: Subscriber Management Platform for P2P & Differentiated Service Provisioning

A Subscriber Management Platform gives service providers the ability to build an intelligent service network that knows how to deliver the quality of experience that each subscriber expects, while allowing providers to retain control over network usage. This session will analyze this model by examining the following functional components: - Providing a Clear Picture of Subscriber Usage - Differentiating Services to Increase ARPU - Automated Provisioning via a Self-Use Subscriber Management Portal - OSS/Billing Platform Integration

MODERATOR: Jeff Ehman, General Manager, CTI

SPEAKER: John Wright, President, PowerCode

SPEAKER: Charles Wu, Operating Manager, CTI

5:00 PM - ?? PM

SPECIAL EVENTS  |  5:00 PM - ?? PM

Texas Holdem Charity Poker Night -- ROOM 4/5

After a long day of sessions and exhibits, ISPCON attendees will be ready to unwind and relax with refreshments and a night of networking and entertainment. The Texas Hold’Em Charity Poker Night at ISPCON is the premier social networking event scheduled for the second evening of the conference on May 14th, 2008. Attendees of this FREE event will have the chance to relax, network, play for prizes and support a worthwhile cause. Tickets for this event will be available exclusively through CTI and its Vendor Partners at Booth 411.

A portion of monies collected will be donated to the Big Brothers Big Sisters Non-Profit Foundation.

Big Brothers Big Sisters of Metropolitan Chicago
Big Brothers Big Sisters is the oldest, largest and most effective youth mentoring organization in the United States. Big Brothers Big Sisters has been the leader in one-to-one youth services for more than a century, developing positive relationships that have a direct and lasting impact on the lives of young people. The Big Brothers Big Sisters Mission is to help children reach their potential through professionally supported, one-to-one relationships with measurable impact.

8:00 PM - ?? PM

SPECIAL EVENTS  |  8:00 PM - ?? PM


The bazillionth bi-annual gathering of ISP CEOs will again convene to improve on the most recent version which ran strong for more than six hours. Attendees left the last discussion stating that the CEO session alone is well worth the price of admission for the entire week’s conference. We’ll make the most of the time and you’ll walk away with a mind-boggling array of ideas and thoughts to fuel your business.
You must have a conference pass to attend.
11:30 AM - 12:00 PM

SPECIAL EVENTS  |  11:30 AM - 12:00 PM

Closing Reception in the Exhibit Hall

Everyone is welcome as we celebrate another successful event. Take advantage of this final opportunity to meet with an exhibitor and connect with an old friend or colleague.
Open to all attendees
12:45 PM - 1:45 PM

Track: WIRELESS (ROOM 8)  |  12:45 PM - 1:45 PM

W7: Defeat Malicious Interference (Legally)

There's a good chance that sometime during your WISP career another network operator will intentionally interfere with your network causing your network to slow down, become unreliable or even go down completely. There's also a chance that during your WISP career, you will feel a strong urge to intentionally interfere with some other network operator. Attend this session to learn how to recognize when your network is being intentionally interfered with, how to avoid intentionally interfering with another network, how to prove that interference to your network is intentional and how to legally fight and defeat the person or the company that is intentionally interfering with you.

PANELIST: Robert Carson, Attorney, Gould & Ratner

SPEAKER: Stephen E. Coran, Partner, Rini Coran PC

SPEAKER: Jack Unger, President, Ask-Wi.Com Inc.

Track: HOSTED SERVICES (ROOM 9)  |  12:45 PM - 1:45 PM

H7: SaaS vs. Software + Service: How You Can Survive Microsoft’s Entry Into The Hosted Services Market.

Whether you call it Software as a Service or Software + Service there is a lot of press about Microsoft’s decision to enter the hosted services market by making its software available online. Providers worldwide view this as a significant threat. But is this justified? New SMB marketing opportunities, product diversification and support for mobile devices are just a few ways providers can survive the onslaught and continue to take advantage of the considerable growth in the hosting industry. This session will discuss strategies you can employ to survive Microsoft’s entry into the hosted services market.

SPEAKER: Ravi Agarwal, Chief Executive Officer, groupSPARK

Track: BUSINESS ISSUES (ROOM 10)  |  12:45 PM - 1:45 PM

B7: Creating Value and Increasing Revenue with Dispersed Storage Technology

As utility computing and hosted services gain popularity, dispersed storage challenges traditional, copy-based data storage by providing a more secure, reliable, private and cost-effective method for storing massive amounts of growing digital assets, which require scalability and longevity. Chris Gladwin, Founder and CEO of Cleversafe Inc., will be joined by Douglas J. Erwin, chairman and CEO of The Planet Internet Services, a premier on-demand IT infrastructure provider, to explain how ISPs can add value by offering additional services to customers looking to outsource IT functions and support, and how they can increase revenue by building their own global dispersed storage network.

SPEAKER: S. Christopher Gladwin, Founder and CEO, Cleversafe Inc.


V7: Caught on Tape: Maximizing Wireless Broadband to Deploy IP-based Applications

Transmission of data, voice and video simultaneously across multiple facilities is today’s business reality. Although, how do organizations overcome the bandwidth bottlenecks often associated with overtaxed networks? Moving from land-based last mile connections to wireless broadband access provides greater scalability, reliability and quality of service necessary to deploy IP-based applications such as surveillance, Voice over Internet Protocol (VoIP) and distance learning. This session will: include a case study to discuss applications that require the greatest bandwidth but also provide the greatest return on investment; discuss how to evaluate customers’ needs and deploy best-use wireless technologies.

SPEAKER: Dorian Banks, President, CTO, Co-Founder, MetroBridge

2:00 PM - 3:00 PM

Track: WIRELESS (ROOM 8)  |  2:00 PM - 3:00 PM

W8: Let's Operate: the Nuts and Bolts of the Operation

The topics covered in this session will include support ticket systems, failure analysis, proactive network monitoring, billing/ collection policies, customer relationship building, inventory control, and successful employee management. Running a WISP or any other kind of ISP involves much mores more than just what kind of equipment you run, and how big your connection is. In this session, one small WISP operator and one large WISP operator will discuss the big picture of providing service with your internet. The scientific engineering of every successful performing machine, regardless of it's output function, starts with a detailed plan. A good plan not only contains the physical attributes, but also the methodology, procedures, standards, and responsibilities that will be used when the machine stops operating (Not if....when). Satisfied clients are the fuel that keeps your machine running; however, a reliable running machine paves the way to satisfied clients. The goals of this session are to help you have a great experience changing the way the world thinks of wireless, and even more importantly insuring a great experience for you customers for years to come.

MODERATOR: Matt Larsen, CEO, Vistabeam

PANELIST: Ryan Spott, Co-Owner/Operator, Iron Goat Networks llc

PANELIST: Bill VerStraten, President, WisperISP

Track: HOSTED SERVICES (ROOM 9)  |  2:00 PM - 3:00 PM

H8: Successfully Managing Managed Services

As a Managed Service Provider, your company can cash in on a lucrative opportunity to offer to new and existing customers. Learn how a small ISP in Cleveland, Ohio was able to recognize the value in providing support contracts that offer an “all you can eat” approach. Recognize the pitfalls that can occur with other models and see how Managed Services can be a win-win for you and your customers. Review monitoring services, contracts, procedures and resources to help you build annuities based on services you are probably already providing.

SPEAKER: Alan Jacubenta, President, Mango Bay Internet

Track: BUSINESS ISSUES (ROOM 10)  |  2:00 PM - 3:00 PM

B8: Killing the 5 Sacred Cows of Internet Business

This session will deal with some of the ideas and concepts that we as internet and service providers have accepted as fact for years. This industry has not been around for a long time, but long enough for us to develop some sacred cows. Participates in this session will come away questioning some of the long held "old wives tales" in the internet business. When you come to this session be prepared to think, and to participate.

SPEAKER: Layne Sisk, President, The Plus Group


V8: The Future of the IP Phone – an evolution in quality and application integration

The move to IP is drastically changing the world of telephony. From enhanced voice quality to integrated unified communications to wireless flexibility, the concept of the business phone is changing. This session will explore where enterprise IP telephony devices are heading, the trends that are driving the solutions of tomorrow and what you can expect to see available for your organization within the next few years.

SPEAKER: Chalan Aras, Vice President, Marketing, Polycom

3:15 PM - 4:15 PM

Track: WIRELESS (ROOM 8)  |  3:15 PM - 4:15 PM

W9: Financing Equipment: Investment Capital vs. Leasing on Capex

An an equipment leasing company working exclusively in the wireless ISP market, VP of Agility Ventures, Bill MacNamara will discuss business planning and financial modeling, equipment purchasing and cash flowing your WISP business. Now a consultant in the industry, MacNamara first began as an owner operator of a rural WISP. Agility Venture's first fund just closed at $13MM in leased equipment with 30 companies. A second fund is now open, estimated to cap at $40MM-$50MM, with commitments of close to $20MM to date.

SPEAKER: Bill MacNamara, Vice President, Agility Ventures

Track: HOSTED SERVICES (ROOM 9)  |  3:15 PM - 4:15 PM

H9: Grow Your Business with Sarbox, Compliance and Archiving Services

The headlines are full of companies being assessed large fines due to non-compliance with Sarbanes Oxley, Graeme Leach Bliley, HIPPA and other recent regulatory requirements. Many companies in the healthcare, financial services, and other industries fall under the purview of these requirements but many, especially those in the SMB category don't have the resources or expertise in-house to conduct the audits or install the type of security safeguards stipulated in these regulations. Nor are they able to invest in the state-of-the-art infrastructure and stay ahead of the latest threats. By reselling affordably priced, outsourced security services SPs can become the heroes rescuing their customers from untold expense, while increasing their high margin revenues and drastically cutting churn.

SPEAKER: Doug Howard, Chief Strategy Officer, President of USA.NET, Perimeter eSecurity / USA.Net

Track: BUSINESS ISSUES (ROOM 10)  |  3:15 PM - 4:15 PM

B9: The Ten Online Advertising Commandments for ISPs

Session attendees will hear the “gospel” of how Internet service providers can now tap into the $20 billion online ad industry, including: 1. Thou shall grow thy revenue per Subscriber 2. Thou shall not require capital investment 3. Thou shall not change thy network configuration 4. Thou shall not impact thy quality of service 5. Thou shall reap the fruits of outsourced services 6. Thou shall give thy Subscribers relevant ads 7. Thou shall advertise with glorious reach 8. Thou shall protect thy Subscribers’ privacy 9. Thou shall enable thy Subscribers to opt-out 10. Thou shall retain and grow thy Subscriber base Ultimately, the attendees of this highly interactive discussion will gain a practical and realistic understanding of how Internet service providers can not only facilitate online advertising—but profit from it as well.

SPEAKER: Lance Lee, Director of Business Development – ISP/Telco Service Providers, NebuAd, Inc.

SPEAKER: Alec Ratliff, Technical Director of ISP Sales, NebuAd, Inc.

SPEAKER: Ed Waingortin, Director of Marketing , NebuAd, Inc.


V9: WHY2B: Making Clients Succeed with Wired/wireless Hybrid Solutions

Clients want solutions and they are not always enamored with specific technologies. Sometimes saying that we are a wireless service provider makes things sexier, but we must admit that it takes us away from the purpose of satisfying our clients’ needs. We have been successfully changing our focus towards providing hybrid solutions where WiMAX , hi-cap wireless, satellite and fiber coexist in a very compelling way to tackle our client’s specific connectivity problems. We will present some hybrid connectivity cases where technologies worked together to meet our client’s needs.

SPEAKER: Robert Ford, Chief Executive Officer and President, NextPhase Wireless

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